Moving insurance — more accurately called 'valuation coverage' in the moving industry — determines how much your mover is liable for if items are lost or damaged during your move. Understanding your options before signing any paperwork is essential to protecting your investment.
Released Value Protection (Basic Coverage)
Every interstate mover is required by federal law to offer Released Value Protection at no additional charge. Under this option, the mover's liability is limited to 60 cents per pound per item. That means if your 50-pound flat-screen TV is damaged, you'd receive $30 — regardless of the TV's actual value. This coverage is essentially free but provides minimal protection.
Full Value Protection
Full Value Protection (FVP) is the comprehensive option. Under FVP, if an item is lost, destroyed, or damaged, the mover must either repair it, replace it with a similar item, or provide a cash settlement based on current market value. This coverage comes with a deductible (typically $250-$500) and an additional premium based on the declared value of your shipment.
How to Determine Your Coverage Needs
Start by estimating the total replacement value of everything being moved. For most households, this ranges from $30,000 to $100,000+. Consider what you'd need to spend to replace everything at current retail prices. If that number makes you uncomfortable with 60-cents-per-pound coverage, Full Value Protection is worth the investment.
What Moving Insurance Doesn't Cover
Standard moving valuation doesn't cover items you packed yourself (unless the outer box shows visible damage), items of extraordinary value not declared in advance (jewelry, art, collectibles over $100/pound), mechanical or electrical malfunction of appliances, and damage caused by acts of God (floods, earthquakes). Read your contract carefully to understand exclusions.
Third-Party Moving Insurance
In addition to your mover's valuation options, you can purchase separate moving insurance from third-party providers. These policies often provide broader coverage, lower deductibles, and protection for items excluded from standard valuation. Companies like MovingInsurance.com and Baker International offer policies specifically designed for household moves.
Filing a Claim
If damage occurs, document it immediately upon delivery. Take photos, note it on the inventory sheet, and file a written claim with your mover within 9 months of delivery (the federal deadline for interstate moves). Your mover has 30 days to acknowledge the claim and 120 days to make a settlement offer. Keep all documentation — photos, inventory sheets, repair estimates, and correspondence.
The Genesis Relocations Approach
We offer both Released Value and Full Value Protection options. Our move coordinator explains both options clearly during your consultation, helps you determine appropriate coverage levels, and ensures all high-value items are properly declared. In the rare event of a claim, we process it promptly and fairly — because our reputation depends on how we handle problems, not just how we handle moves.
